Frequently asked questions
How are your garments decorated?
All of our garments are decorated here in our workshop in Whitstable using hand screen printing, embroidery or heat transfer techniques. Our t-shirts and sweatshirts are always hand screen printed using waterbased inks but we sometimes use embroidery to add small details and subtle touches. The heat transfer process is only ever used used to apply our brand labels, for example on the inside of the neck.
Where are your base garments sourced from?
All of our blank, base garments are sourced from suppliers within the UK that we have had long standing working relationships with. Using these reputable UK suppliers guarantees that the base garments have reliable, ethical manufacturing origins that adhere to the Fair Wear Foundation and Fair Labour Association rules. These bodies ensure good working conditions and situations for garment workers.
What are your garments made from?
Our garments are made from either 100% high quality cotton, or cotton/polyester blends when marl fabric is chosen. The garment material composition is always noted within the description of any product on this website.
How do I choose which garment size is going to be best for me
There is a size guide that can be accessed from any of our product pages. This guide offers actual garment measurements as well as suggesting what size of chest circumference each size would suit. The best method of finding the correct size of garment for you is to take the measurements shown on our size guides and compare them to your favourite garment that you already own. This way you should be able to find the size that you will be most comfortable in.
Ordering & Delivery
What delivery options do you offer?
We offer a total of three different delivery options for UK based orders plus a European delivery option and a Rest of the World delivery option for orders placed from outside of the UK.
How long do your delivery services take to arrive?
How much do your different delivery services cost?
Do you have a order cut off time for same day dispatch?
All orders placed before 12 midday on a week day will be sent out on the same day. Orders placed after this time will be sent out on the next working day.
I am in a hurry to get an order. Do you offer an express delivery service?
Yes, we offer a UK "Next Day" delivery service that should get your order to you by 5pm on the next working day or a guaranteed, UK "Express Next Day" delivery service that will get your order to you by 1pm on the next working day or on a Saturday.
I am non UK based. Will you deliver to me?
Yes, of course! When you are placing an order from outside of the UK our website shopping system will detect where you are shopping from and automatically adjust the shipping costs accordingly.
Is the item that I would like to order in stock?
If the size option for the design that you would like to order is available to select from the drop down menu then this item is in stock. Our stock system constantly updates so be assured that the stock levels are accurate when you are shopping on our website. If a size of any particular garment isn’t available to select from the selection field then this size is out of stock.
I would like to place an order. How can I do this?
Once you have browsed our website shop and decided on which item(s) you would like then ordering is simple. On each of our product pages there is a drop down box within the item details where you can select the size of the item that you require. Simply select your garment size and hit the "Add to Basket" button. Once you have added the item to your shopping basket you can then choose whether to go to the checkout to make your purchase or to continue shopping, potentially adding more items to your basket.
How do you accept order payments on your website?
Our shopping cart is managed within our own, secure website and payments can be made either by all major credit/debit cards or via PayPal.
Am I secure when I order from your website?
Yes, of course! When placing an order and making a payment on our website you do so via our Secure Server Software (SSL) that encrypts all of your details before sending them through to us so that we can process your order.
I am unsure of what size to order. Can you advise?
Of course. On each of our products page there is a our size guide specific to the product that you are viewing. Within this size table/diagram we offer actual garment measurements as well as a suggestion for what size would suit different size chest measurements.
I have received my order from you but it isn't quite right for me. Do you accept returns?
We of course accept returns if an item isn't quite to your liking for whatever reason. As long as the garment is unworn, in the original condition, with all original packaging and is returned to us within 30 days of the order date along with our "Returns Form" then we will refund at your request.
I would like to return an item. How can I do this?
Just simply pack the garment back up in its original packaging and send back to us at our workshop. We advise that a recorded delivery service complete with proof of purchase is used in case of rare return delivery problems.
I would like an exchange/refund for my returned order. Is this possible?
We only offer refunds on returned garments.
I have worn my garment. Can I return it for a refund?
Unfortunately no. We will only accept garments back that are in an original, unworn condition, with all of the original labels attached, devoid of heavy scents (such as perfumes or storng cooking smells) and deodorant marks and are folded neatly.
How long will a refund take?
Once we have received the item back we will inspect it. If the return is deemed acceptable for return we will process a refund within 3 working days of us receiving the item back.
Who pays for return postage/shipping?
All returns are at the customers expense.
Who takes responsibility for return postage/shipping?
Return shipping is the sole responsibility of the customer until the returned item is received back on the premises of The Solitary Cyclist.
What return shipping services are recommended?
We recommend that a recorded, tracked and signed for delivery service is used when making a return. This ensures that the sender is covered by the delivery company if there are any rare errors within the process of return shipping.