Customer Care

The aim of The Solitary Cyclist is to provide unique, cycling inspired designs within a completely in-house conception and production scenario. Working to produce items with the best quality is of utmost importance as is customer satisfaction and customer shopping safety.

The Solitary Cyclists privacy & safety guidelines as well as terms and conditions of website use can be found below.

Privacy & Safety

To begin, The Solitary Cyclist website is structured in such a way so that you can browse as much as desired without submitting any of your information at all. Once you choose to provide me with any of your information, such as when placing an order, you can be assured that it will only be used in accordance with this privacy statement.

Security Information

The Solitary Cyclist is committed to protecting your privacy. All essential measures have been taken to ensure that any information that you give, including payment details remain completely private and secure.

When placing an order I offer a secure server. The secure server software (SSL) encrypts all of your information before it is sent to me. In addition to this I don't keep any payment details on site to ensure all data is completely safe.

Information that I collect

When you place an order I will collect your name, addresses, contact details such as email and telephone number as well as credit/debit card information.

If you register to my newsletter I will collect your email address.

How your information is used

The information that I collect from you ensures that I can fulfil your order requirements and also provide a better service going forward. I use your information for internal record and accounts matters, to analyse the use of The Solitary Cyclist website, to improve my products and services and to send promotional email about new products, product features or special offers.

Information sharing is strictly prohibited

When you offer your information to me I guarantee that it will only be used for the purposes outlined within this policy. I will never sell, distribute or lease any of your information to any third parties unless required to do so by law.

Other websites

From time to time The Solitary Cyclist may supply links to trusted other websites that may be of interest. Please note that once these links have been clicked and visited you have left The Solitary Cyclist and are no longer covered by this privacy policy.

Cookies

A cookie is a small piece of text that asks permission to be placed on your computers hard drive. Cookies allow websites and web applications to respond to you as an individual and helps analyse web traffic. By using cookies a web site or application can tailor its behaviour to suit your needs by remembering  information so that you don't have to enter them time and time again, streamlining your browsing experience.

The Solitary Cyclist uses cookies to enhance the use of the website, to ease shopping and to analyses web page traffic information so that I can make necessary changes in the future to further improve my products and services.

In summary, a cookie helps me to offer a better service to you by identifying which pages and products are popular and of use. A cookie does not in any way give me access to your computer or sensitive information about you other than the data that you choose to share with me (when ordering for example). With proper use there is no risk associated with cookies and The Solitary Cyclist believes that they are a good thing for both customer and business alike.  If you are still concerned about cookies you can set your web browser to monitor or block cookies. You can also use your web browser to delete a cookie that has already been placed.